Relating Physical and Service Performance in Local Government Communit Essay

Relating Physical and Service Performance in Local Government Community Facilities - Essay Example It leverages the economies of scale and is based on real needs. The factors critical to FM in an organization include organizational characteristics, facilities feature, business sector, culture and contexts. FM is no more restricted to business units but is greatly needed in the education sector, medical and health care sector and in care homes which are highly service oriented and case specific. It is also used in â€Å"smart† homes using technology to enhance facilities and support services. In the case of care homes, the stay of the service users is long term and hence the need for individualized service is even more pronounced. Consumers are vulnerable and their choice of home is more serious and complex than choosing other consumer goods in care homes. FM has a long way to go and can contribute to giving a strategic direction to any organization. It requires a professional approach with a trained facilities manager having different skills. It is usually the non-core acti vities that need to be addressed professionally. These activities, despite being non-core functions are in alignment with the core objectives and business goals. While its focus remains the workplace, the facilities extended are beyond the space that is provided. The FM function has to fit with the nature and demand of the organization. It provides better infrastructure and logistics support to the business unit. The support services are given priority based on the key role they play in support of the key business activities. FM works as a key strategic function in reducing risks and gaining advantages for the organization of facility resource issues. The most important element that matters at the end is customer satisfaction – what the business unit is achieving in relation to the expectations of the customer. Aligning the management of facilities with the institutional strategic aims and objectives goes beyond the role of providing space as the need arises.